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Our Policies

Cancellation Policy

For standard reservations (excluding bookings made on a semi-flexible or non-refundable rate), we must receive 48 hours notice prior to your confirmed in order to avoid a 100% cancellation penalty.

Any change-of-dates request (including shortening a reservation) must be made 48 hours prior to your confirmed arrival and is subject to availability and minimum stay restrictions. After check-in, a shortened stay will remain charged in full per the original reservation.

For group room blocks of four rooms or more, please refer to the group contract for the applicable cancellation policy.

Check-in/Check-out times 

Check-in is available after 3 pm, and check-out is at 11 am. For late arrivals or special accommodations, please contact the property.

Check-In Minimum Age

Guests must be 21 years of age or older to check in at all Lark Hotel properties.

Accessibility

Please see the accessibility page of our website for complete details on accessibility features on our website and at our properties.

Room Occupancies & Additional Persons

Most of our rates are based on double occupancy unless otherwise noted on the property FAQ page and in room descriptions. Extra guests (where they can be accommodated in rooms with extra beds or pull-outs) will be charged an additional fee of $50 per person per night, including children and infants. Please see the property's FAQ page for specific details on occupancy restrictions and additional persons policy.

Pets & Service Animals

Elkhorn Lodge is happy to offer dog-friendly lodging options! Dogs are the only pets allowed and we can only accommodate dogs under 70 lbs. with a maximum of 2 allowed per room. A pet fee of $15 per dog per night will be added to your room charges. Additional dog policy details:

  • Please add a note in the “Notes” section at checkout letting us know the quantity, size, and name(s) of your dog(s).
  • While we love our pets, not all of our guests feel the same way. For this reason, pets are never permitted in interior public spaces—they are permitted only in our exterior common areas, and only while on leash.
  • Pets must never be left in guest rooms alone.
  • If applicable, dogs are never allowed in property pools, pool deck areas, or indoor restaurants.
  • If unregistered dogs are discovered in rooms, or if a pet causes stains or damage to a pet-friendly guest room, a charge of $250.00 per night will be added to the guest's credit card on file.

Housekeeping

We offer a daily light touch housekeeping service of your room. For guests staying with us longer than three nights, we will provide a full service housekeeping of your room after the third night of your stay.  Should you be in need of anything specific during your stay with us, please feel welcome to text or let one of our Guest Experience team members know.

Alcohol Policy

Whether or not we sell alcohol on the premises, guests must be 21 years of age or older to consume alcohol. As our common spaces are used by all guests, we ask everyone to drink responsibly and be considerate of others around them.

Non-smoking

Our hotel is 100% smoke, vape, and flame-free. A $250 cleaning surcharge will be imposed on any room where guests have burned candles, smoked (including e-cigarettes), or vaped in their room or anywhere on property.

Firearms Policy

At our hotels, we prioritize the safety and comfort of our guests and staff. To ensure everyone's well-being, we have a policy regarding firearms on our premises. We understand that guests may have valid reasons for possessing firearms, so our policy aims to balance safety and respect for legal rights. For the safety of all, we do not permit the open carry of firearms on our property, regardless of local laws.

While we respect the rights of guests who are legally allowed to have firearms, we require them to follow specific guidelines:

  • Firearms must be securely stored in a locked, hard-sided container provided by the guest while on our property.
  • When not in use, firearms should be safely stored in the guest's room or vehicle.
  • Failure to comply may result in being asked to leave the hotel.

This policy applies to all guests, except for on-duty law enforcement and military personnel.  For any inquiries about this policy, feel free to contact our VP of Operations for Lark Hotels.  We're here to ensure a safe and enjoyable stay for everyone.

Guest Responsibility

While accidents do happen, guests will be financially responsible for damages due to gross negligence.