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Our Policies

Non-refundable rates - For stays of any length, a full deposit (100%) of the total charges is due at the time of booking. Payment can be made via Visa, MasterCard, American Express, Diners Club, or Discover. We will send confirmation of your reservation upon receipt of your deposit.

Cancellation Policy

For any reservation cancellation (excluding bookings made on a non-refundable rate), we must receive notice at least 72 hours prior to your confirmed arrival to be eligible for a refund. If a cancellation is made within 72 hours of your scheduled arrival—regardless of the reason—no refund will be issued. However, you are always welcome to send a friend or family member in your place.

Any request to change reservation dates (including shortening your stay) must also be made at least 72 hours before your confirmed arrival and is subject to availability and minimum stay requirements. Within 72 hours of arrival, no changes can be made to the reservation. After check-in, a shortened stay will be charged in full based on the original reservation.

For group room blocks of four rooms or more, please refer to the group contract for the applicable cancellation policy.

Check-in/Check-out times 

Check-in is available after 4 pm, and check-out is at 11 am. For late arrivals or special accommodations, please contact the property.

Check-In Minimum Age

Guests must be 21 years of age or older to check in at all Lark Hotel properties.

Accessibility

Please see the accessibility page of our website for complete details on accessibility features on our website and at our properties.

Room Occupancies & Additional Persons

Most of our rates are based on double occupancy unless otherwise noted on the property FAQ page and in room descriptions. Extra guests (where they can be accommodated in rooms with extra beds or pull-outs) will be charged an additional fee of $50 per person per night, including children and infants. Please see the property's FAQ page for specific details on occupancy restrictions and additional persons policy.

Pets & Service Animals

While we welcome Service Animals in accordance with applicable laws, pets—including emotional support animals—are not permitted at our hotel. We understand the importance of traveling with your companions and are happy to recommend nearby kennels or pet boarding services for the duration of your stay.

HOUSEKEEPING

We offer a daily light touch housekeeping service of your room. For guests staying with us longer than three nights, we will provide a full service housekeeping of your room after the third night of your stay.  Should you be in need of anything specific during your stay with us, please feel welcome to text or let one of our Guest Experience team members know.

Alcohol Policy

Whether or not we sell alcohol on the premises, guests must be 21 years of age or older to consume alcohol. As our common spaces are used by all guests, we ask everyone to drink responsibly and be considerate of others around them.

LARK HOTELS ARE NON-SMOKING

The Inn on Ferry Street is 100% smoke, vape, and flame-free. A $250 cleaning surcharge will be imposed on any room where guests have burned candles, smoked (including e-cigarettes), or vaped in their room or anywhere on property.

FIREARMS POLICY

At our hotels, we prioritize the safety and comfort of our guests and staff. To ensure everyone's well-being, we have a policy regarding firearms on our premises. We understand that guests may have valid reasons for possessing firearms, so our policy aims to balance safety and respect for legal rights. For the safety of all, we do not permit the open carry of firearms on our property, regardless of local laws.

While we respect the rights of guests who are legally allowed to have firearms, we require them to follow specific guidelines:

  • Firearms must be securely stored in a locked, hard-sided container provided by the guest while on our property.
  • When not in use, firearms should be safely stored in the guest's room or vehicle.
  • Failure to comply may result in being asked to leave the hotel.

This policy applies to all guests, except for on-duty law enforcement and military personnel.  For any inquiries about this policy, feel free to contact our VP of Operations for Lark Hotels.  We're here to ensure a safe and enjoyable stay for everyone.

Guest Responsibility

While accidents do happen, guests will be financially responsible for damages due to gross negligence.