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Our Policies

Cancellation Policy

For any reservation cancellation booked under our Pay Later - Flexible Rate, we must receive 48 hours notice prior to your confirmed arrival in order to avoid a 100% cancellation penalty.

For any reservation cancellation booked under our Semi-Flexible rate, we must receive 5 days  notice prior to your confirmed arrival in order to avoid a 100% cancellation penalty. 

Pay Now & Save is a non-refundable rate.

Check-in/Check-out times 

Check-in is available after 4 pm, and check-out is at 11 am. For late arrivals or special accommodations, please contact the property.

Check-In Minimum Age

Guests must be 21 years of age or older to check in at all Lark Hotel properties.

Accessibility

Please see the accessibility page of our website for complete details on accessibility features on our website and at our properties.

Room Occupancies & Additional Persons

Most of our rates are based on double occupancy unless otherwise noted on the property FAQ page and in room descriptions. Extra guests (where they can be accommodated in rooms with extra beds or pull-outs) will be charged an additional fee of $50 per person per night, including children and infants. Please see the property's FAQ page for specific details on occupancy restrictions and additional persons policy.

Pets & Service Animals

The Bellwether Hotel is dog-friendly and accommodates service animals. We can only accommodate dogs in first floor rooms. We allow up to two dogs to stay as long as their combined weight is not over 50 pounds, or one dog not over 50 pounds. 

A $35 pet fee will be required at time of booking. Please notify us at time of booking if a dog will be staying. We provide some dog supplies prior to check-in. Supplies provided upon request and are subject to availability. 

Additional dog policy details:

  • Dogs are not allowed in the lounge area of the second floor, service dogs exempt from this rule. 
  • Emotional support animals are not permitted. 
  • Dogs not allowed on furniture in the room. 
  • Pets must not be left unattended in room, or anywhere else on hotel property unless crated. 
  • Owners are financially responsible for any damage deemed by staff to have been caused by a pet. 
  • Dogs must be picked up after inside and outside of hotel by guests. Guests will be charged an additional cleaning fee for any extra cleaning incurred by guest not picking up after pet. 
  • Ample green space is located in our neighborhood for walking and pet relief. Guests will be charged a $200 cleaning fee if evidence of any type of pet is found in a second floor room, Highland Station, or The Bellwether House. 
  • Your service dog must be under your control at all times, whether this is by the means of a leash, hand gestures or voice control, your dog cannot become unruly. 
  • Service dogs are not allowed to be left unattended in guest rooms, or any other hotel space. In addition, if your service dog were to damage anything in the hotel room, you are still liable for the cost of those damages. Service Dogs must be picked up after inside and outside at hotel property.

Housekeeping

We offer a daily light touch housekeeping service of your room. For guests staying with us longer than three nights, we will provide a full service housekeeping of your room after the third night of your stay.  Should you be in need of anything specific during your stay with us, please feel welcome to text or let one of our Guest Experience team members know.

Alcohol Policy

Whether or not we sell alcohol on the premises, guests must be 21 years of age or older to consume alcohol. As our common spaces are used by all guests, we ask everyone to drink responsibly and be considerate of others around them.

Lark Hotels are Non-Smoking

All Lark Hotels are 100% smoke, vape, and flame-free. A $250 cleaning surcharge will be imposed on any room where guests have burned candles, smoked (including e-cigarettes), or vaped in their room or anywhere on property.

Firearms Policy

At our hotels, we prioritize the safety and comfort of our guests and staff. To ensure everyone's well-being, we have a policy regarding firearms on our premises. We understand that guests may have valid reasons for possessing firearms, so our policy aims to balance safety and respect for legal rights. For the safety of all, we do not permit the open carry of firearms on our property, regardless of local laws.

While we respect the rights of guests who are legally allowed to have firearms, we require them to follow specific guidelines:

  • Firearms must be securely stored in a locked, hard-sided container provided by the guest while on our property.
  • When not in use, firearms should be safely stored in the guest's room or vehicle.
  • Failure to comply may result in being asked to leave the hotel.

This policy applies to all guests, except for on-duty law enforcement and military personnel.  For any inquiries about this policy, feel free to contact our VP of Operations for Lark Hotels.  We're here to ensure a safe and enjoyable stay for everyone.

Guest Responsibility

While accidents do happen, guests will be financially responsible for damages due to gross negligence.