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Our Policies

Cancellation Policy

For any reservation cancellation booked under our Pay Later Rate, we must receive 48 hours notice prior to your confirmed arrival in order to avoid a 100% cancellation penalty.

For any reservation cancellation booked under our Semi-Flexible rate, we must receive 7 days  notice prior to your confirmed arrival in order to avoid a 100% cancellation penalty. 

Pay Now & Save is a non-refundable rate.

Check-in/Check-out times 

Check-in is available after 3 pm, and check-out is at 11 am. For late arrivals or special accommodations, please contact the property.

Check-In Minimum Age

Guests must be 21 years of age or older to check in.

Accessibility

Please see the accessibility page of our website for complete details on accessibility features on our website and at our properties.

Room Occupancies & Additional Persons

Most of our rates are based on double occupancy unless otherwise noted on the property FAQ page and in room descriptions. Extra guests (where they can be accommodated in rooms with extra beds or pull-outs) will be charged an additional fee of $50 per person per night, including children and infants. Please see the property's FAQ page for specific details on occupancy restrictions and additional persons policy.

Pets & Service Animals

The Shire Woodstock is happy to offer dog-friendly lodging options! Dogs are the only pets allowed, and we can only accommodate dogs under 40 lbs. with a maximum of 2 allowed per room. A pet fee of $30 per dog per night will be added to your room charges. 

Additional dog policy details:

  • Please add a note in the “Notes” section at checkout letting us know the quantity, size, and name(s) of your dog(s).
  • While we love our pets, not all of our guests feel the same way. For this reason, pets are never permitted in interior public spaces—they are permitted only in our exterior common areas, and only while on leash.
  • Pets must never be left in guest rooms alone.
  • If applicable, dogs are never allowed in property pools, pool deck areas, or indoor restaurants.
  • A fee of $250 will be imposed if a guest does not declare their dog's stay in our rooms.
    Additionally, should a room be left in unsatisfactory condition due to a pet, a cleaning fee of $150 will be applied.

Housekeeping

We offer a daily light touch housekeeping service of your room. For guests staying with us longer than three nights, we will provide a full service housekeeping of your room after the third night of your stay.  Should you be in need of anything specific during your stay with us, please feel welcome to text or let one of our Guest Experience team members know.

Alcohol Policy

Whether or not we sell alcohol on the premises, guests must be 21 years of age or older to consume alcohol. As our common spaces are used by all guests, we ask everyone to drink responsibly and be considerate of others around them.

Non-Smoking Policy

Our hotel is 100% smoke, vape, and flame-free. A $250 cleaning surcharge will be imposed on any room where guests have burned candles, smoked (including e-cigarettes), or vaped in their room or anywhere on property.

Firearms Policy

At our hotels, we prioritize the safety and comfort of our guests and staff. To ensure everyone's well-being, we have a policy regarding firearms on our premises. We understand that guests may have valid reasons for possessing firearms, so our policy aims to balance safety and respect for legal rights. For the safety of all, we do not permit the open carry of firearms on our property, regardless of local laws.

While we respect the rights of guests who are legally allowed to have firearms, we require them to follow specific guidelines:

  • Firearms must be securely stored in a locked, hard-sided container provided by the guest while on our property.
  • When not in use, firearms should be safely stored in the guest's room or vehicle.
  • Failure to comply may result in being asked to leave the hotel.

This policy applies to all guests, except for on-duty law enforcement and military personnel.  For any inquiries about this policy, feel free to contact our Sr. VP of Operations for Lark Hotels.  We're here to ensure a safe and enjoyable stay for everyone.

Guest Responsibility

While accidents do happen, guests will be financially responsible for damages due to gross negligence.